Returns & Refund Policy

At OLASUR, we want you to be happy with your sunglasses. If for any reason you are not satisfied with your order, you may request a return within 14 days of delivery.

Return Conditions

To be eligible for a return, the item must be unused, unworn, and in its original condition, with all original packaging and accessories included.

This includes the sunglasses, case, pouch, cleaning cloth, box, and any other items included with your order.

All OLASUR sunglasses are sold in a standard size. We do not offer size exchanges, but exchanges for another model or color may be possible depending on availability.

Items sent back without first requesting a return will not be accepted.

How to Request a Return

To start a return, please contact us at contact@olasur.club with your order number and reason for return.

Once your request is approved, we will send you the return instructions and return address. Our return address is located in Spain.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Returns must be sent using a tracked shipping service. The customer is responsible for the return shipment until it is delivered to our return address.

If customs duties, taxes, or handling fees are charged on a return shipment, these costs may be deducted from the refund amount.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at contact@olasur.club with your order number and clear photos of the issue.

If the issue is confirmed, we will offer a replacement, exchange, or refund. In these cases, return shipping costs will be covered by OLASUR.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Refunds are processed within 14 days after we receive the returned item or proof that it has been sent back.

Please note that it may take additional time for your bank or payment provider to make the refund visible in your account.

Shipping, shipping protection, customs duties, taxes, and return shipping costs are non-refundable.

Exchanges

If you would like to exchange your sunglasses for a different model or color, please contact us at contact@olasur.club.

Exchanges are subject to availability.

Incorrect Address, Failed Delivery, or Refused Packages

Customers are responsible for entering the correct shipping address at checkout.

If an order cannot be delivered due to an incorrect or incomplete address, failed collection, or refusal of delivery, any return shipping fees, reshipping fees, customs charges, or handling costs may be deducted from the refund.

If you would like the order to be resent, additional shipping fees may apply.

Order Changes & Cancellations

We process orders quickly, so we cannot guarantee that changes or cancellations can be made once an order has been placed.

If you need to change or cancel an order, please contact us as soon as possible at contact@olasur.club. Once an order has been processed or shipped, changes may no longer be possible.

Contact

For any questions about returns, exchanges, or refunds, please contact us at:

contact@olasur.club